November 8 & 9, 2017
West Des Moines Marriott

 

Thank you to everyone who attended the 4th annual Impact 2017! We absolutely loved hosting all of our members and would like to thank all of our fantastic sponsors! We look forward to hosting you all again in 2018. For now, you can review our file library below to refresh your memories of the day!

2017 Impact File Library

 

Here's a look at the agenda:

Wednesday, November 8th

8:30 AM                Registration
9:00 AM                Our Permanent Whitewater Work Dr. Bill Withers
10:30 AM              Break

10:45 AM              Breakout Sessions

  • 2017-The Year of Next Generation PON |Techs
  • There Has to Be an Easier Way | CSRs
  • 15 Marketing Tips | Marketing

11:45 AM Lunch

12:30 PM  Breakout Sessions

  • The Internet of Things | All Personnel
  • Disaster Recovery & Your Role | CSRs
  • Marketing With Video-Why? | Marketing

1:40 PM Breakout Sessions

  • Managed Wi-Fi |Techs
  • Hacking:  Lessons Learned  |CSRs
  • Marketing with Video-How |Marketing

 2:45 PM Break

 3:00 PM Breakout Sessions

  • Fiber 101/Splicing Class | Techs
  • Dealing With Negative People |CSRs
  • Mining Your Billing System |Marketing

4:00 PM Dry Topics-Wet Bar Roundtables

4:45 PM Networking Reception

6:00 PM  Dinner (On Your Own)

Thursday, November 9th

  9:00 AM             Industry Update

10:30 AM              Break

10:45 AM              Breakout Sessions

  • Hands On Training:  Testing Tools/Inspections & Cleaning  |Techs
  • Telephone 101 | CSRs
  • Defining & Aligning Your Brand |Marketing

11:45 AM Lunch

12:30 PM Breakout Sessions

  • The Internet of Things (Repeated) | All Personnel
  • Handling Escalated Customers | CSRs
  • Navigating Internet Marketing | Marketing

1:40 PM Breakout Sessions

  • WiFi Panel Discussion|Techs
  • ACAM- Geolocation Requirements for HUBB Reporting  |CSRs
  • Marketing A New CLEC Community | Marketing

2:45 PM Break

3:00 PM Closing Session:  Casualties of Cyberwarfare

3:45 PM Conclusion

Click here for the conference brochure.