November 8 & 9, 2017
West Des Moines Marriott

Join us in West Des Moines for the 4th Annual  Iowa Communications Alliance Impact Conference.  

Hear from innovative speakers who share success and inspire results; learn about best practices in the industry; network with your peers, see the latest technology.  You won’t want to miss this content-packed, power-charged conference!

Here's a look at the agenda:

Wednesday, November 8th

8:30 AM                Registration
9:00 AM                Our Permanent Whitewater Work Dr. Bill Withers
10:30 AM              Break

10:45 AM              Breakout Sessions

  • 2017-The Year of Next Generation PON |Techs
  • There Has to Be an Easier Way | CSRs
  • 15 Marketing Tips | Marketing

11:45 AM Lunch

12:30 PM  Breakout Sessions

  • The Internet of Things | All Personnel
  • Disaster Recovery & Your Role | CSRs
  • Marketing With Video-Why? | Marketing

1:40 PM Breakout Sessions

  • Managed Wi-Fi |Techs
  • Hacking:  Lessons Learned  |CSRs
  • Marketing with Video-How |Marketing

 2:45 PM Break

 3:00 PM Breakout Sessions

  • Fiber 101/Splicing Class | Techs
  • Dealing With Negative People |CSRs
  • Mining Your Billing System |Marketing

4:00 PM Dry Topics-Wet Bar Roundtables

4:45 PM Networking Reception

6:00 PM  Dinner (On Your Own)

Thursday, November 9th

  9:00 AM             Industry Update

10:30 AM              Break

10:45 AM              Breakout Sessions

  • Hands On Training:  Testing Tools/Inspections & Cleaning  |Techs
  • Telephone 101 | CSRs
  • Defining & Aligning Your Brand |Marketing

11:45 AM Lunch

12:30 PM Breakout Sessions

  • The Internet of Things (Repeated) | All Personnel
  • Handling Escalated Customers | CSRs
  • Navigating Internet Marketing | Marketing

1:40 PM Breakout Sessions

  • WiFi Panel Discussion|Techs
  • ACAM- Geolocation Requirements for HUBB Reporting  |CSRs
  • Marketing A New CLEC Community | Marketing

2:45 PM Break

3:00 PM Closing Session:  Casualties of Cyberwarfare

3:45 PM Conclusion

Click here for the conference brochure.  

Click Here to Register Today!