Account Relations Specialist
Central Scott Telephone

Central Scott Telephone/CS Technologies is looking to hire an experienced Account Relations Specialist.
 
Job Summary:
Perform a variety of customer service duties associated with sales, installation and maintenance of accounts, including, in-person and phone communications along with data entry. Team members will be required to learn proprietary customer management software.
 
Serves as primary point of contact for new customers. Assists customers with billing inquiries, new service requests, disconnects and special deposits. Completes paperwork for service applications and disconnects. Investigates credit references of new customers and performs collection functions on delinquent accounts. Sells and promotes services of the company while dealing with new and existing customers.
 
Company Summary:
Central Scott Telephone provides innovative residential and business services for our customers in areas of north and central Scott County Iowa. These services include but are not limited to Internet, Television, and Phone service. In the greater Quad Cities and Dubuque marketplaces, we also promote our B2B, Governmental, Health and Educational capabilities as CS Technologies, offering Internet and Data Solutions along with Business Phone services.
 
Qualifications:
EDUCATION
  • High School Diploma - required
  • Relevant Associate’s degree – in lieu of experience
 
EXPERIENCE, KNOWLEDGE & SKILLS
  • Experience in telecommunications or cable television industries - preferred.
  • Customer Service and/or previous Sales experience - required.
  • Strong Sales and Service aptitude with good objection handling skills - required.
  • Positive attitude and professional demeanor with excellent listening, verbal and written skills especially when dealing with customers - required.
  • Ability to manage customer relationships, build trust, instill confidence and communicate technology solutions - required.
  • Data Entry and Computer experience required.
  • Ability to work effectively (and cooperatively) across multiple areas of the company promoting great customer service resulting in lasting customer satisfaction, revenue growth and long-term retention.
 
Professionalism:
  • Excellent attention to detail
  • Presents a positive first impression and professional image
  • Ability to effectively manage time and prioritize work
  • Communicate with customers and coworkers in a courteous and professional manner
 
Compensation:
  • Commensurate with prior experience and in the range of $16 to $18 hourly
  • Benefits as afforded other employees of Central Scott Telephone

 
Equal Employment Opportunity:
Every decision made at Central Scott Telephone concerning hiring, promotion, compensation, training, assignment of job responsibilities, termination, or any other aspect of the employment relationship is to be made without regard to any legally protected characteristics such as race, creed, color, national origin, religion, sex, age, sexual orientation, marital status, physical or mental disability, veteran’s status, or other characteristics protected by federal, state, or local laws. Central Scott Telephone strives for a workplace free of unlawful discrimination and harassment, including but not limited to racial, sexual, ethnic or religious.
 
Primary Location: US - Eldridge, IA
Work Location: 125 N Second Street, Eldridge, IA 52748
Job: Controller (Eldridge, IA)
Organization: CS Technologies and affiliated companies in Iowa and Wisconsin
Shift: Day Job, Full-time
Job Posting: August 25th, 2021
 
Please email cover letter, resume and salary history to [email protected]

 

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