Cellular Specialist
Jefferson Telecom

A Jefferson Telecom Cellular Specialist provides connectivity solutions to customers by selling products and services that enhance their lives and make things easier. Our staff are empowered to be the face of Jefferson Telecom and share their love for technology while fulfilling their desire to help others by listening to the customer’s needs and finding the right solutions.

Essential Duties and Responsibilities include the following: Other duties may be assigned to meet business needs.

  1. Responsible to understand all of Jefferson Telecom’s service lines including local and long-distance telephone service, custom calling features, UScellular, TV, and high-speed Internet.
  2. Cheerfully and professionally greets and assists customers to Jefferson Telecom.
  3. Provides customer service for the purpose of ensuring customers receive the products and services they purchase from the company in a timely and quality manner.
  4. Deals directly with the public by answering the phone, scheduling cellular appointments to assist with troubleshooting, new phone purchases, etc., and assisting walk in traffic.
  5. Aware of company promotions and packages and is able to use suggestive selling techniques to appropriately recommend products and services that meet the needs of each individual customer.
  6. Learns and implements sales techniques/presentations in order to increase sales of products and services.
  7. Accommodates customers with the goal of retention of customer base and increasing referrals to Jefferson Telecom.
  8. Completes documents (i.e. cellular/other contracts) accurately and completely.
  9. Troubleshoots between customer, carrier (when necessary), and our technicians to resolve issues as they arise.
  10. Routes service requests for the purpose of ensuring customer service needs are met and problems resolved in a timely manner.
  11. Responds to complaints, comments or information from customers and escalates issues to management when appropriate.
  12. Performs a variety of clerical duties including correspondence, reports, thank you cards, and other documents.
  13. Assists in the ordering, receiving, stocking and distribution of cellular inventory.
  14. Monitors inventory levels and advises staff member responsible for purchasing when items are low.
  15. May also assist with other related clerical duties such as photocopying, filing and collating.
  16. Assists in maintaining a presentable storeroom appearance.
  17. Maintains a favorable working relationship with other coworkers to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
  18. Assists in other tasks, duties, or projects as assigned by management.

Requirements: Possession of a high school diploma or equivalent (GED). At least one year customer service experience working with the public, required. One to two years Microsoft applications (Word, Excel, and Outlook) required.

Skills: Possession of strong organizational skills. Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Able to work collectively in a team environment.

Other Requirements and Notes: Must be willing to work in a fast pace environment and adapt to change easily. Willingness to perform other tasks as assigned. Due to our small workforce, we strongly encourage our staff to stay up-to-date on COVID vaccines as recommended by the CDC.

For more information and details on how to apply, visit https://www.jeffersontelecom.com/career/