Customer Experience Manager
NEIT

• Continuously innovate to help the team better identify and address customer needs across various touchpoints resulting in greater customer satisfaction and increased profitability. 
• Keep informed of new products, services, technologies, trends, and other drivers that influence customer behavior.
• Model leadership and service behaviors and management practices that support our values.
• Participate in brainstorming sessions with internal and external subject matter experts to propose solutions to prospective customers and meet existing customer needs.
• Facilitate sales and marketing strategies to broaden the customer base and increase penetration of existing customers.
• Be a valuable contributor as part of the Management Team in developing policies, practices and ideas that will promote a positive customer experience.

• Proud of your recent success in leading customer service and marketing with eagerness to bring that success to NEIT.
• You have the vision to see opportunities, anticipate needs, and identify solutions.
• Proven ability to influence and drive results through exceptional written and verbal communication skills.
• You are an inclusive leader that builds a connection to the workforce through personal involvement and trust.
• If you don’t have experience in the telecom/broadband industry, you must possess a technical understanding and ability to learn to be effective in our complex and evolving industry.