Customer Experience Manager

At NEIT, we believe in customer centricity. We do our best to understand what really matters to our customers and use that insight to drive everything we do. Here is where you come in. As a highly collaborative leader you will provide direction and have oversight of our customer service and marketing functions.
What we want you to do…
  • Continuously innovate to help the team better identify and address customer needs across various touchpoints resulting in greater customer satisfaction and increased profitability. 
  • Keep informed of new products, services, technologies, trends, and other drivers that influence customer behavior.
  • Model leadership and service behaviors and management practices that support our values.
  • Participate in brainstorming sessions with internal and external subject matter experts to propose solutions to prospective customers and meet existing customer needs.
  • Facilitate sales and marketing strategies to broaden the customer base and increase penetration of existing customers.
  • Be a valuable contributor as part of the Management Team in developing policies, practices and ideas that will promote a positive customer experience.
Who you are…
  • Proud of your recent success in leading customer service and marketing with eagerness to bring that success to NEIT.
  • You have the vision to see opportunities, anticipate needs, and identify solutions.
  • Proven ability to influence and drive results through exceptional written and verbal communication skills.
  • You are an inclusive leader that builds a connection to the workforce through personal involvement and trust.
  • If you don’t have experience in the telecom/broadband industry, you must possess a technical understanding and ability to learn to be effective in our complex and evolving industry.
NEIT, located in Monona, IA, is a leading communication solutions (internet, video, voice) provider for home and business that offers excellent pay and benefit programs. Please upload your resume in confidence to our HR partner at B Squared Consulting. Your resume should include your personal email address, location, and describe your experience with the responsibilities listed in this posting.
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Assisting Telecom & Broadband Providers since 2002