Customer Service/Billing Specialist
Wellman Cooperative Telephone Association


Wellman Cooperative Telephone Association an independent communications company that provides broadband Internet, Telephone and Video service to approximately 1,200 subscribers in the Wellman, Parnell, rural Kalona, and rural Williamsburg areas, including portions of Washington, Johnson, Iowa, and Keokuk counties.  Our priority is to provide our members with the high-quality services and support they can trust and rely on.

Job Position Description:
WCTA is currently looking for a full-time Customer Relations/Billing Specialist who can multitask and likes working in a fast-paced environment. An ideal candidate would have an outgoing and friendly personality ready to greet and serve our members whether it be in person or over the phone. The priority for this position is frontline customer service/technical support as customer relations is very important to us. In this position you will be responsible for selling and supporting services and products we offer to our members. This person will be tasked with processing incoming customer payments, maintaining subscriber billing records to include updates from monthly service order activity, calculating and posting adjustments to member accounts including delinquent accounts and updating directory information, along with running our monthly billing process. Occasionally you will be asked to perform administrative tasks that require analysis and judgment. Draft and types letters, memos and reports. Compiles data and maintains files for reporting purposes. May also perform routine tasks using database or spreadsheet programs. Other tasks would be assisting with Marketing, Community Relations, and Reporting Projects. Willing to train the right candidate who has a good attitude, work ethic and pays high attention to details and values accuracy.

What’s in it for you?
  • A collaborative, customer-centric work environment where your opinion matters.
  • You’ll be supporting your neighbors. You’re not going to be traveling outside the area to get the work done.
  • In addition to full-time work, top pay, and professional training and development opportunities, we provide a good benefits package.
Required Qualifications:
  • Customer Service Experience.
  • Excellent Communication Skills both Written and Verbal.
  • Strong Computer Skills and proficient with Microsoft Office Products.
  • Willingness to learn.
  • Team Player

Applications should be submitted on-line at https://wellmantelephone.com/wcta-employment-application/
If you are unable to submit your application on-line, please email resume to [email protected]