The Iowa Communications Alliance Impact Committee is planning the agenda for the 2020 VIRTUAL Impact Conference held on November 17 and 18th. The conference will include tracks for each personnel type:  CEO/general manager, marketing professionals, front office/customer service reps (CSR) and technicians.  Our membership is particularly interested on the following topics below, however other topics are welcomed.  

General Session Topics:

  • Cyber security training
  • Workforce development – How are you finding top talent during a pandemic?
  • Your home is now your workspace for many - how are you finding work-life balance? 
  • Best practices on keeping a positive company morale and managing employee anxiety during times of uncertainty
  • Staying connected as a staff during work from home or socially distance mandates
  • HR Related Topics in relation to COVID – (i.e. Carry-over hours with staff unable to take vacations due to COVID, company buy-back PTO, travel policies changing moving into the new year, and other HR related topics).  
  • Disaster recovery and emergency planning

Marketing & CSR Topics Needed: 

  • Protocols and best practices for helping customers and keeping your technicians safe during a pandemic
  • Understanding the customer experience during a pandemic
  • How has your marketing efforts changed for your customers who are now working from home?
  • Promoting Broadband for the holidays and a new year 
  • Customer education and communicating effectively on the connection speeds, devices, applications, and how to protect your home network.

Technician's Training Topics Needed: 

  • New tools and technology for home-installs
  • Successful management of self-installations
  • How are you doing more with less (less truck rolls, less customer contact, etc.)

Additionally, we are seeking facilitators for roundtable discussions for each personnel type. Please note on the speaker submission form that you would like to facilitate a roundtable discussion and for which personnel type.Other topics are welcome that would be a fit for the audience.  If you have a different topic to submit, don’t hesitate to do so.

Please submit your speaker proposal no later than September 11th at Noon. We ask that when submitting your proposal, you are agreeing to not promote a specific company or sales pitch in any way. The topics will be informational and educational to our audience.

Click Here for Proposal Submissions