The CX Summit brings together customer service, marketing, and communication professionals from across the broadband industry to explore what it takes to deliver standout customer experiences.
Expect practical sessions, fresh ideas, and real-world examples you can put into action. Whether you’re leading the strategy or serving on the front lines, this event is built to inspire, equip, and connect—while giving you time to reconnect with peers from across the state.
You must be logged into your member profile to access the discounted member pricing. If you need assistance with your member login, please contact Allyssa Traver at ICA.
Join us this October in Johnson, IA
Featured Keynote Speakers
Rachel Mae Eslick
Favorite Self, Favorite Service: How Personal Growth Fuels Unforgettable Customer Experiences
Rachel brings an energizing keynote packed with tools for communication, conflict resolution, and emotional intelligence. Through memorable metaphors and stories, she shows how personal growth fuels professional impact.
Scott Siepker
Turning Obstacles Into Opportunities
Known as the “Iowa Nice Guy,” Scott blends humor, grit, and creativity to share how challenges can become catalysts for growth. His authentic stories inspire innovation at work, at home, and in communities.
Sponosrship Opportunites
Want your brand front and center at one of the industry’s top events? The CX Summit is your chance to connect with 100+ broadband leaders—including GMs, technicians, marketing teams, and customer service professionals.
With two days of education, networking, and high-energy sessions, it’s the perfect stage to showcase your company, stand out from competitors, and support Iowa’s telecom community.
Hotel Accommodations
The 2025 CX Summit will be held at the newly renovated Hilton Garden Inn in Des Moines / Urbandale—a modern venue with refreshed guest rooms, on-site amenities, and convenient access to the event.
A discounted room block is available for CX Summit attendees at $139.00/night. Rooms must be booked through our official attendee website to receive the group rate.
Book Your Room Here
Book by October 8, 2025 to secure your room at the discounted rate. Space is limited and may sell out early.
