Iowa Communications Alliance | 2026 CX Summit

The ICA CX Summit brings together customer experience, customer service, marketing, communications, operations, and leadership professionals from across the telecommunications and broadband industry.

Designed for teams focused on strengthening customer relationships and enhancing the customer experience, the CX Summit provides opportunities to learn from peers, share ideas, discover new strategies, and explore industry trends impacting both customers and employees.

Call for Speakers Now Open

Topics of Interest

The CX Summit Committee is seeking presentations focused on:

• Customer experience and customer service best practices
• Customer loyalty, retention, and relationship-building
• Active listening, communication skills, and customer conversations
• Communication between customer service teams, front-office staff, and field technicians
• Human-centered customer experiences
• AI, automation, chatbots, and practical technology applications
• Balancing technology with meaningful human interaction
• Self-service tools and digital customer engagement
• Building trust, brand loyalty, and community connections
• Digital marketing, social media, and online reputation management
• Leadership, employee engagement, and organizational culture
• Communicating across different generations
• Competing with emerging technologies and industry trends
• Real-world case studies, coaching strategies, and interactive learning opportunities

The committee is particularly interested in practical, engaging sessions that provide attendees with actionable ideas they can take back and implement within their organizations. Workshops, panel discussions, roundtables, and interactive presentations are encouraged.

Proposal Deadline: August 10, 2026

All proposals will be reviewed by the CX Summit Planning Committee as they develop the 2026 conference agenda.

Showcase your organization to customer experience, customer service, marketing, communications, operations, and leadership professionals from Iowa's telecommunications and broadband industry.

Sponsorship opportunities provide a valuable way to:

• Increase brand visibility
• Build relationships with decision-makers
• Engage directly with attendees
• Demonstrate support for the customer experience community

Whether you're introducing a new product, strengthening existing relationships, or expanding your brand presence, the CX Summit offers meaningful opportunities to connect with industry professionals.