Session Slide Information 

Dave Saxby,  Are Your Employees Gambling with Your Profits or Increasing Your Revenues?

Brenda Clark Hamilton (Fresh Coffee), Exceptional Customer Service: Create an Impressive Reputation for your Organization 

Dave Saxby, Regardless of Your Title You Are In Sales  Matt Gardner (RouteThis), The Role of Installations in improving subscriber experience and increasing profitability
Doug Pals (Re:Sourceful Comm.), Gold People, Purple Cows, and the Power of Great Culture  Matt Gardner (RouteThis), Best Practices and Examples on Channelling Your Customers' Expectations
 Doug Pals (Re:Sourceful Comm.), CX starts with EX Trent Martin (CHR Solutions), Cybersecurity and Your Customers - Keeping Them Safe
 Jody Schulte (Jefferson Telecom), Improving Your Customer Satisfaction Rating  Lauren Gaydos (NTCA), Engaging and Branding Your SRC
JoAnn Hohrman (Vantage Point Solutions), Maximize Profitability by Marketing Most Profitable Services  


Thank you 2022 CX Summit Committee Members! 

Chair, Marc Carlson, MTC Technologies
Vice Chair, Jillinda Thornton, IAMO Communications
Aaron Landmesser, Huxley Communications
Adam Welp, MTC Technologies
Brian Hamacher, South Slope 
Casey Peck, KCTC
Cassie Radtke, Premier Communications
Chris Nieland, Western Iowa Networks 
Curtis Thornberry, Panora Fiber
Jacki Miskimins, Vantage Point Solutions
Jayne Ringham, WCTA 
Kelly Grout, KCTC
Kelly Otto, Northwest Communications 
Mike Becker, East Buchanan Telephone 


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