Network Operations Center (NOC) Manager
WCTA

Key Responsibilities
Network Operations & Reliability

  • Lead the daily operations of the Network Operations Center (NOC) supporting fiber infrastructure, including backbone, access networks, and transport systems
  • Ensure maximum uptime through proactive monitoring, maintenance, and rapid incident response
  • Oversee network monitoring systems, alarms, and performance metrics to identify and resolve issues quickly
  • Establish and improve incident management and escalation processes

Team Leadership & Development

  • Lead, mentor, and develop a team of network engineers, technicians, and NOC analysts
  • Manage scheduling and staffing to support a 24/7 operational environment
  • Set performance expectations, conduct evaluations, and support ongoing training and development
  • Foster a culture of accountability, responsiveness, and continuous improvement

Process Improvement & Operational Excellence

  • Develop and implement operational procedures, standards, and best practices
  • Identify opportunities to improve efficiency, response time, and overall network performance
  • Drive initiatives that enhance monitoring capabilities, automation, and service delivery

Cross-Functional Collaboration

  • Partner with engineering, field operations, and customer support teams to ensure seamless service delivery
  • Provide technical leadership during major incidents and escalations
  • Coordinate maintenance windows and communicate effectively with internal and external stakeholders

Vendor & Resource Management

  • Manage relationships with equipment vendors, service providers, and third-party partners
  • Oversee departmental budget planning and execution
  • Ensure resources are aligned to meet operational and strategic objectives


Ideal Background May Include:

  • Experience in telecom, broadband, networking, or infrastructure environments
  • Prior experience in a NOC, network operations, or technical support leadership role
  • Hands-on knowledge of IP networking, fiber infrastructure, and monitoring tools
  • Experience working in 24/7 operations environments

Preferred Certifications (not required):

  • CCNA, CCNP, JNCIA, or equivalent

 

Additional Requirements

  • High School diploma required; additional education in telecommunications, networking, or related field preferred
  • Valid driver’s license required
  • Ability to work onsite in Lake Mills, IA
  • Occasional travel as needed

To apply, visit: https://wctatel.net/careers/