November 1 - 2, 2023
Hilton Garden Inn, West Des Moines, Iowa
Today, the Customer eXperience (CX) is more important than ever! It is what sets you apart and something important to your business. Each employee has a role to play in providing an excellent customer experience. The CX Summit (formerly the Impact Conference) is designed to focus on all aspects of delivering an excellent customer experience. Sessions will include best practices and thought leadership on how to integrate a customer-focused mindset into every role in your company in order to deliver a positive customer experience. Attendees will learn how to improve customer satisfaction, marketing tactics, CX trends, and have networking opportunities with peers from across the state.

Registration Cost
Full Conference: $350 | One-Day: $250 
Student: $50
The pricing listed above is member pricing. Add an additional $100 for non-member attendance pricing. You must be logged into your member profile to access member pricing. If you need assistance with your login please e-mail Brittany
Registration Cut-Off 
The cut-off to register as an attendee is October 26th. This provides us with a lead time for the completion of outsourced name badge printing, registration materials, and counts. Anyone registered after October 26th will receive a printed badge onsite and an additional $40 will be added to the registration fees listed above.
Registration Refund Schedule 
In the event that you need to cancel your registration, the following refund schedule is in effect from the date of notification. Please e-mail Brittany with any cancellation requests. You may transfer your registration to another employee at no additional charge or cancellation fee. 
  • October 18th, 2023 (and earlier) - 100% refund 
  • October 19 - October 22nd - 50% refund
  • October 23rd (and after) - No refunds issued 
The Hilton Garden Inn has a room block for $139 + tax a night for October 31st - November 2nd. To book a room click here. The cut-off to book a room is October 20th.  
Sponsorship Opportunities 
View the Sponsorship Guide Here
Sponsorship Cut-Off 
To be featured on the onsite marketing materials all sponsorships must be submitted by October 16, 2023. Any sponsorships received after October 16th will be listed on the ICA conferencing app only.