November 1 - 2, 2023
Hilton Garden Inn, West Des Moines, Iowa

Presentation Handouts
Nurturing Growth by Creating Opportunities - presented by Jody Schulte, Jefferson Telecom

How May I Help You?  A CSRs Guide to Troubleshooting
 - presented by Trisha Weber, Consortia Consulting

Employee Recognition - presented by Jacki Miskimins, Vantage Point Solutions

Cyber Security Attacks Happening in Our Industry - presented by Scott Kaylor, NISC

Business Development Through Economic Development - presented by Ethan Pitt, IADG and Brittany Morales, ICA

What Is Enhanced ACAM, and How Does It Impact Staff and Customers of ITCs? - presented by Douglas Pals, FMTC and Re:Sourceful

30 Sales & Marketing Tips in 30 Minutes - presented by Jayne Ringham, WTCA; Ruby Hibben, Vantage Point Solutions; and Jacki Miskimins, Vantage Point Solutions

Is It OK to Text My Customers?  Pitfalls and Opportunities Under the TCPA - presented by Shannon M.H. Hasse, Dentons Davis Brown

Super-Charged Broadband Marketing with AI-Driven Analytics - presented by Amanda Scherer, Adtran

Level Up Your CX for Gamers - presented by Kaleigh Cox, DxTEL/Fiber Gaming Network

Maximizing Impact:  Marketing Success for Small Teams - presented by Avery King, Colo Telephone Company

Work Smarter Not Harder:  Ways to Leverage AI in Marketing - presented by Autumn Ricke, Pinnacle Marketing Group