November 14 - 15, 2018 
Hilton Garden Inn
205 S. 64th Street, West Des Moines, IA 50266
 For Full Conference Descriptions Click Here 

Below are the available presentations from the conference: 

Fiber 101 - Tim Locker

Home Wi-Fi Deployments - Bret McElwee

Marketing and Managing Fiber Builds in New Communities - Jacob Terstriep

Workplace Harassment - Kirsten Anderson

Understanding People - Doug Pals

Crisis Communication - Cyndi Fisher

Over the Top Video - Frank Hughes

Conference Agenda

Wednesday, November 14th: 

8:30 AM Registration
9:00 AM Opening Keynote -  Programming challenges today with OTT, Skinny Bundles – where do we go with video? - Presented by Frank Hughes, NCTC
10:15 AM Break
10:35 AM Breakout Sessions
  Tech - Continuing Education Training Options - Teresa Tripp, DMACC
 

Marketing & CSR - Fiber 101 - Tim Locker, CBM
11:35 AM Lunch
12:20 PM

General Session - Telco Roleplay - A Closer Look at Our Connection  - Presented By: Lisa Dvorak & Mike Leeds 
1:30 PM Breakout Sessions
  Tech - Ensuring Successful Home Wi-Fi Deployments - Presented By: Bret McElwee, Calix 
  CSR - Marketing and Managing Fiber Builds in New Communities - Presented By: Jacob Terstriep, CheckPoint Solutions
 

Marketing - Crisis Communication in the Digital Age - Presented By: Cyndi Fisher, Aureon
2:35 PM Break
2:45 PM General Session - Cyber Security and How Individuals Can Protect Themselves - Presented By: Jake Anderson, BevComm
4:00 PM General Session - Dry Topic - Wet Bar Roundtables
4:45 PM Networking Reception

 

Thursday,  November 15th: 

8:30 AM Registration
9:00 AM Opening Keynote - Understand People and You'll Be More Successful -  Presented By: Doug Pals, Re:Sourceful Communications
10:00 AM Break
10:15 AM General Session - Workplace Harassment: The Big Picture - Presented By: Kirsten Anderson, Equitas Solutions
11:15 AM Lunch
12:20 AM Breakout Sessions
 

Tech - Law and Order TVU – Telco Victims Unit. True stories of a White-Hat Hacking team - Presented By: Brandon Knutson, Vantage Point 
  CSR - Crisis Communication in the Digital Age - Presented By: Cyndi Fisher, Aureon 
  Marketing - How to Market to Different Generations, Genders and Tribes -  Presented By: Doug Pals, Re:Sourceful Communications
1:25 PM Breakout Sessions
  Tech - Evolution of the Pathway into Microtechnology - Presented By: David Johnson, DuraLine
  CSR & Marketing - Leveraging Data for Marketing and Customer Care- Presented By: Derek Kiger, Calix 
2:30 PM Break
2:45 PM General Session - Interoffice Communication & Education - Panel Presented By: Bryan Nelson, Mike Leeds, Curt Thornberry, Dave Sherlock, and Lisa Dvorak 
3:30 PM Closing Remarks